Frequently Asked Questions
Find answers to common questions about our products and services
What materials are Reisenthel products made of?
Most of our products are made from high-quality, water-repellent polyester fabric, designed for durability and long-term use.
Are your shopping baskets foldable?
Yes, many of our signature models, such as the Carrybag, feature a foldable handle or collapsible frame for space-saving storage.
How do I clean my Reisenthel bag?
We recommend hand washing with a damp cloth and mild detergent. Avoid machine washing or tumble drying to preserve the structural integrity.
Do you offer replacement parts for trolleys?
Yes, we offer a range of spare parts including wheels and telescopic handles for our most popular trolley models.
Are your products eco-friendly?
We have a dedicated 'Recycled' collection made from recycled PET bottles, turning plastic waste into high-quality textile fiber.
Is there a warranty on your products?
All Reisenthel products come with a 2-year warranty against manufacturing defects from the date of purchase.